FAQ
Find answers to common questions about Sterling Warranty vehicles, including coverage details, activation steps, service locations, and more. Learn how Sterling ensures peace of mind with trusted quality, certified vehicles, and reliable aftercare.
The Sterling Aftercare warranty provided for select vehicles, offering 2–3 years or up to 100,000 km of coverage for the engine and transmission system, as well as for the hybrid battery (if applicable).
Sterling Warranty is exclusive to vehicles imported with it and sold through dealars to end users in Sri Lanka.
Only vehicles that have passed strict inspections and are exported by Sterling Japan are eligible. These are carefully selected, reconditioned Japanese vehicles.
It covers the engine, transmission system, ad hybrid battery (if present) for a period of 2–3 years or up to 100,000 km, whichever comes first.
To activate your warranty, call the hotline 0117 600 800 within 14 days of purchase. You must also submit a copy of the vehicle’s Certificate of Registration (CR) via WhatsApp to the above number for warranty activation
You must submit a copy of the vehicle’s Certificate of Registration (CR) via WhatsApp during the activation process. And for warranty validation warranty book should be available with the customer.
Failure to activate the warranty within 14 days of purchase may result in loss of coverage, so it’s important to complete activation promptly.
The warranty starts from the vehicle’s first registration date at the RMV, as indicated on the CR copy.
Its included in the warranty book provided by the dealer at the purchase of the vehicle.
All warranty T&C are included in the warranty book for customer reference. At the event of a warranty claim it is mandatory to submit the warranty book.
Yes, free vehicle services are provided during the warranty period (terms and conditions apply).
Warranty and aftercare services can be claimed at any of the five Sterling Aftercare Centers located in Kadawatha, Nugegoda, Galle, Minuwangoda, and Ratmalana.
At the event the vehicle is sold , vehicle warranty will not be affected. Irrespective of the owner warranty will be applicable during the valid warranty period of the respective vehicle.
At the event of vehicles are sold , new registration should be submitted to Sterling hotline for ownership changes.
Sterling vehicles offer peace of mind through verified genuine mileage, accident-free assurance, free services, and backing from a trusted brand in the county with dedicated aftercare support.
Sterling Warranty vehicles can be purchased from authorized dealers island-wide in Sri Lanka.
Sterling Warranty is exclusive to vehicles imported with it and sold through dealers to end users in Sri Lanka ,local customers can not buy OR apply for a Sterling Warranty for their existing vehicles.
Customers can access services at any of our five state-of-the-art Sterling Aftercare Centers, conveniently located island-wide at: